Our Commitment to Providing a Safe Environment
Providing a safe environment for our guests and team members’ well-being is our top priority. As we start the re-opening process of welcoming visitors back to the Mariner, you will notice several changes and new protocols intended to keep everyone safe and healthy as you enjoy your time in Ogunquit with your family and friends. While we do plan to offer the same warm hospitality, we will simplify and reduce guest and staff interactions:
- Guests will be required, per the state of Maine, to wear face masks in common areas of the hotel. In addition, our staff will also be required to wear face masks at all times.
- Due to COVID19 guest service restrictions we will be unable to offer a complimentary breakfast and coffee service
- Social Distancing Guidelines will be observed throughout the Hotel
- We are using CDC recommended cleaning products & procedures and have increased the frequency of cleaning high-touch areas like doorknobs, tabletops, toilets, faucets, sinks, countertops, and desks. Additionally, we’re encouraging enhanced cleaning and personal hygiene practices to all staff members.
- Daily housekeeping service will be limited, any items you should require, such as toiletries, fresh linens, and in-room amenities delivered to your room.
- Curbside check in will be offered. Guests will be pre-registered and receive key packets without having to come into the lobby
- The pools & fitness room will be operating at limited capacity until further guidelines are issued
We are following the advice and recommended protocols set by national, state and regional agencies (including CDC, Hospitality Maine, and the State of Maine). Each operating department has its own set of customized procedures designed to keep guests and team members safe. Many of our guests have been curious about travel restrictions to out of state visitors. The State of Maine is seeking alternative measures to the 14-day quarantine period. We are actively taking reservations and continue to keep you updated with any future developments. We hope this will put you at ease to enjoy and relax during your next visit with us, until then stay healthy, stay safe and we will see you soon!
The Maine Quarantine does not require out-of-state visitors to isolate for 14 days, it allows our out-of-state visitors to stay at our hotels for any length of time while still being able to experience Marginal Way, Ogunquit Beach and other outdoor activities.
The State of Maine has opened up 3 paths for your vacation!
Path 1: In support of the State’s “Keep Maine Healthy” initiative, guests will be asked to complete a simple “Certificate of Compliance” when checking in. This certificate will verify that guests acknowledge completing the necessary requirements for healthy and safe travel without having to take a test.
Path 2 The State of Maine is also supporting a “Know Before You Go” approach to travel. If you receive a negative result on a Covid-19 test within 72 hours of your stay, you can enjoy your vacation without limitations.
Path 3 Residents of northern New England states (ME-NH-VT) may travel in Maine without restrictions.Social distancing is still in order.
FREQUENTLY ASKED QUESTIONS
Do I have to quarantine for 14 days either in Maine or my home state before I check-in?
No, the State of Maine allows ALL VISITORSstarting June 26th to participate in the Maine Quarantine while staying at a hotel. While on your stay with us you are free to enjoy the outdoors for a variety of activities such as walking, hiking, swimming and biking including in Ogunquit and surrounding areas. The Maine Quarantine applies to any visit between 1 and 14 days.
What is the Certificate of Compliance I will be asked to fill out?
When checking into your hotel, you will be asked to fill out a simple one-page Certificate of Compliance requiring you to check off a handful of boxes asking basic questions such as your past exposure to the virus, if you plan to quarantine (as described above), if you have tested negative for the virus, etc. You then simply sign this form and we will keep on file.
Do I need to take a Covid-19 test to visit Maine?
No, you are not required to take a test to vacation in Maine, this is simply one of two paths to visit that are available to you. If you have tested negative within 72 hours of your visit that’s great news! If so, you simply check off on the Certificate of Compliance that you have tested negative and you are free to enjoy your vacation as if you were a true local. We will not be asking any guests to provide their test results. The test requirement for this path to visit does not apply to children, only adults 18 years or older.
What activities are open?
More and more activities are opening every week. Currently there are wonderful boat tour available such as Finestkind Scenic Cruises or you can go fish on Bunny Clark boat. Our Marginal Way and Ogunquit Beach are open. Wonder Mountain Fun Park is open in Wells, York Zoo is opening 6/20/20. Upon your arrival we will be more than happy to provide you with all the information you could possibly need to enjoy your stay in Ogunquit!
Are the beaches open?
Is the Marginal Way open?
Are the restaurants open?
Do I have to wear a mask during my stay?
We simply ask that you wear a mask of your choice while walking the interior public areas of the hotel. Once in your room, sitting on your deck, or outside you are free to remove your mask. We appreciate your cooperation!
What is the hotel doing to ensure a safe visit?
Keeping both our guests and staff safe and healthy are our top priority. All our staff are trained on proper hand washing procedures and are doing so with increased frequency. Our cleaning protocols throughout the hotel have been increased to consistently clean the high touch areas of the hotel, disinfecting and sanitizing on a regular basis. Plexiglass shields are in place at the front desk to protect both the guest and the staff in conversation. All guests are expected to wear a mask in public areas within the hotel and throughout your stay you will see all our staff wearing a mask throughout their interactions with you. Hand sanitizer is available at the front desk. Trust many of our new protocols go above and beyond the CDC guidelines.
Please note the State of Maine issues updated guidelines regularly and we will do our best to keep you informed.
Check this page for updates regarding our Covid-19 policies and timelines.